Privacy Policy

1. Scope of Policy

This policy applies to all NEMT Solutions LLC users, including Riders and Drivers (including Driver applicants), and to all NEMT Solutions LLC platforms and services, including our apps, websites, features, and other services (collectively, the "NEMT Solutions LLC Platform"). Please remember that your use of the NEMT Solutions LLC Platform is also subject to our Terms of Service.

2. Information Collected

When you use the NEMT Solutions LLC Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration. When you create an account with NEMT Solutions LLC, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other manage driving and programs relevant to that location. we may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).

Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.

Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the NEMT Solutions LLC Platform

Location Information. Great rides start with an easy and accurate pickup. The NEMT Solutions LLC Platform collects location information.
(including GPS and WiFi data) differently depending on your NEMT Solutions LLC app settings and device permissions as well as whether you are using the platform as a Rider or Driver:

Riders: We collect your device's precise location when you open and use the NEMT Solutions LLC app, including while the app is running in the background from the time you request a ride until it ends. NEMT Solutions LLC also tracks the precise location of scooters and e-bikes at all times.
Drivers: We collect your device's precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active.

Usage Information. We collect information about your use of the NEMT Solutions LLC Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the NEMT Solutions LLC Platform like our apps and websites, including the pages and content you view and the dates and times of your use.

Device Information. We collect information about the devices you use to access the NEMT Solutions LLC Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as participants phone numbers, date and time, and contents of SMS messages. For security purposes, we may a1so monitor or record the contents of phone calls made through the NEMT Solutions LLC Platform, but we will always let you know we are about to do so before the call begins.

Address Book Contacts. You may set your device permissions to grant NEMT Solutions LLC access to your contact lists and direct NEMT Solutions LLC to access your contact list, for example to help you refer friends to NEMT Solutions LLC. If you do this, we will access and store the names and contact information of the people in your address book.

Cookies, Analytics, and Third-Party Technologies. We collect information through the use of "cookies", tracking pixels, data analytics tools like Google, SDKs, and other third-party technologies to understand how you navigate through the NEMT Solutions LLC Platform and interact with NEMT Solutions LLC advertisements, to make your NEMT Solutions LLC experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and
persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the NEMT Solutions LLC Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the NEMT Solutions LLC Platform.

C. Information We Collect from Third Parties

Third-Party Services. Third-party services provide us with information needed for core aspects of the NEMT Solutions LLC Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your NEMT Solutions LLC experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses.

Concierge Service. Sometimes another business or entity may order you a NEMT Solutions LLC ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your ride.

Referral Programs. Friends help friends use the NEMT Solutions LLC Platform. If someon refers you to NEMT Solutions LLC, we collect information about you from that referral including your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

3. How We Use Your Information

We use your personal information to:

Provide the NEMT Solutions LLC Platform;
Maintain the security and safety of the NEMT Solutions LLC Platform and its users;
Build and maintain the NEMT Solutions LLC community;
Provide customer support;
Improve the NEMT Solutions LLC Platform;
Respond to legal proceedings and obligations.

Providing the NEMT Solutions LLC Platform. We use your personal information to provide an intuitive, useful,efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

Verify your identity and maintain your account, settings, and preferences;
Connect you to your rides and track their proqress;
Investigate and resolve incidents, accidents, and insurance claims;
Encourage safe driving behavior and avoid unsafe activities;
Find and prevent fraud;
Block and remove unsafe or fraudulent users from the NEMT Solutions LLC Platform.

Building and Maintaining the NEMT Solutions LLC community.

NEMT Solutions LLC works to be a positive part of the community. We use your personal information to:

Communicate with you about events, promotions, elections, and campaigns;
Personalize and provide content, experiences, communications, and advertising to promote and grow the NEMT Solutions LLC Platform;
Help facilitate donations you choose to make through the NEMT Solutions LLC Platform.

Providing Customer Support. We work hard to provide the best experience possible, including supporting you whenyou need it. To do this, we use your personal information to:

Investigate and assist you in resolving questions or issues you have regarding the NEMT Solutions LLC Platform;
Provide you support or respond to you.

Improving the NEMT Solutions LLC Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues;
Monitor and improve our operation and processes including security practices, algorithms, and other modeling.

4. How We Share Your Information

We do not sell your personal information. To make the NEMT Solutions LLC Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

A. Sharing Between NEMT Solutions LLC Users

Riders and Drivers.

Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider's pickup location, name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), and information the Rider includes in their Rider profile (like preferred pronouns). Upon pickup and during the ride, we share with the Driver the Rider's destination and any additional stops the Rider inputs into the NEMT Solutions LLC app. Once the ride is finished, we also eventually share the Rider's rating and feedback with the Driver. (We remove the Rider's identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that
provided the rating or feedback.)

Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver's name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver's NEMT Solutions LLC profile, such as information Drivers choose to add (like country flag and why you drive) and Driver statistics (like approximate number of rides and years as a Driver).

Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.

Shared Ride Riders. When Riders use a NEMT Solutions LLC Shared ride, we share each Rider's name and profile picture to ensure safety. Riders may also see each other's pickup and drop-off locations as part of knowing the route while sharing.

Referral Programs. If you refer someone to the NEMT Solutions LLC Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the NEMT Solutions LLC Platform with that user. For example, a referral source may receive a bonus when you join the NEMT Solutions LLC Platform or complete a certain number of rides and would receive such information.

B. Sharing With Third-Party Service Providers for Business Purposes

Depending on whether you're a Rider or a Driver, NEMT Solutions LLC may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the NEMT Solutions LLC Platform's features and services:

Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver's license information, vehicle information, and car insurance information;
Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers;
Location data.

We disclose those categories of personal information to service providers to fulfill the following business purposes:

Maintaining and servicing your NEMT Solutions LLC account;
Processing or fulfilling rides;
Providing you customer service;
Processing Rider transaction;
Processing Driver applications and payments;
Verifying the identity of users;
Processing insurance claims;
Providing Driver loyalty and promotional programs;
Providing marketing and advertising services to NEMT Solutions LLC;
Providing financing;
Undertaking internal research to develop the NEMT;
Providing requested non emergency services;
Solutions LLC Platform;
Providing analytics services to NEMT Solutions LLC;

C. For Legal Reasons and to Protect the NEMT Solutions LLC Platform

We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
Respond to legal process (such as a search warrant, subpoena, summons, or court order);
Enforce our Terms of Service;
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law;
Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

5. How We Store and Protect Your Information

We retain information for as long as necessary to provide you and our other users the NEMT Solutions LLC Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the "Deleting your account" section below.

We take reasonable appropriate measures designated to protect your personal information. But no security measures can be 100 effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

6. Your Rights And Choices Regarding Your Data

As explained more below NEMT Solutions LLC provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

A. All Users

Email Subscriptions: You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the NEMT Solutions LLC Platform.

Text Messages: You can opt out of receiving commercial or promotional text messages by texting the word END to 46080 from the mobile device receiving the messages. You may also opt out of receiving all texts from NEMT Solutions LLC (including transactional or relational messages) by texting the word STOPALL to 46080 from the mobile device receiving the messages. Note that opting out of receiving all texts may impact your use of the NEMT Solutions LLC Platform. Drivers can also opt out of driver-specific messages by texting STOP in response to a driver SMS. To re-enable
texts you can text START in response to an unsubscribe confirmation SMS.

Push Notifications: You can opt out of receiving push notifications through your device settings. Please note that opting outs of receiving push notifications may impact your use of the NEMT Solutions LLC Platform.

Do Not Track: Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The NEMT Solutions LLC Platform does not currently support Do Not Track requests at this time.

Deleting Your Account: If you would like to delete your NEMT Solutions LLC account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to
comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

B. California Residents

The California Consumer Privacy Act provides some California residents with the additional rights listed below. To exercise these rights see the "Exercising Your California Privacy Rights" section or visit our privacy homepage You have the right Right to Know. to know and see what data we have collected about you over the past 12 months,

Including:

The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
The business or commercial purpose for collecting your personal information;
The categories of third parties with whom we have shared your personal information;
The specific pieces of personal information we have collected about you.

Right to Delete: You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:

Complete your transaction;
Provide you a good or service;
Perform a contract between us and you;
Protect your security and prosecute those responsible for breaching it;
Fix our system in case of a bug;
Protect the free speech rights of you or other users;
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
Comply with a legal obligation;
Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

Other Rights: You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.

Exercising Your California Privacy Rights: To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us using one of the following methods:

To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.

Response Timing and Format: We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.

7. Children's Data

The NEMT Solutions LLC Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

8. Changes to This Privacy Policy

We may update this policy from time to time as the NEMT Solutions LLC Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the NEMT Solutions LLC Platform or by some other method of communication like email. When you use NEMT Solutions LLC, you are agreeing to the most recent terms of this policy.

9. Contact Us

If you have any questions or concerns about your privacy or anythingin this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.

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